We are looking for:

A proactive Returns Technician to handle the processing, evaluation, and documentation of returned products. If you’re detail-oriented, technically savvy, and enjoy solving problems, this role is for you!

Knowledge and abilities:

• Strong attention to detail and organizational skills
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office (especially Excel) and experience with inventory systems
• Basic understanding of warehouse/logistics operations
• Ability to work independently and as part of a team
• Problem-solving skills and initiative in resolving return-related issues

Key Responsibilities:

• Receive and verify returned goods against invoices and goods return notes
• Inspect and test products to determine faults and decide on repairs, replacements, or credits
• Diagnose issues, repair products where spares are available, or strip for parts if beyond repair.
• Process accurate credit notes and handle related customer queries
• Maintain detailed records and submit regular return reports
• Communicate clearly with customers regarding technical issues
• Support quality control, identify product trends, and flag recurring issues

 
Boxes to tick:

• Matric
• 2+ years’ experience in a similar role (returns or tech support)
• Computer literate
• Must have electrical product experience 
• Ability to solve technical problems